Privacy Policy

1. Introduction

Finance Starlight ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website (finance-starlight.com) and services related to private wine tasting experiences in Barossa Valley, South Australia.

This policy complies with the Australian Privacy Principles under the Privacy Act 1988 (Commonwealth) and applies to all personal information we collect about you.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact information (name, email address, phone number, postal address)
• Booking details (preferred dates, group size, special requirements)
• Dietary restrictions and allergies
• Payment information (processed securely through third-party providers)
• Communication preferences
• Feedback and reviews about our services

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our site
• Referring website information
• Cookie data (subject to your consent preferences)

3. How We Use Your Information

We use your personal information for the following purposes:

• Processing and managing your wine tasting bookings
• Communicating with you about our services and your bookings
• Sending newsletters and promotional materials (with your consent)
• Improving our website and services
• Conducting customer satisfaction surveys
• Complying with legal obligations
• Preventing fraud and ensuring security

4. How We Share Your Information

We may share your personal information with:

• Winery Partners: We share relevant booking information with wineries to facilitate your tasting experience
• Service Providers: Third-party providers who assist with payment processing, email communications, and website hosting
• Legal Requirements: When required by law, court order, or regulatory authority
• Business Transfer: In the event of a merger, acquisition, or sale of business assets

We do not sell your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Regular security assessments and updates
• Access controls and staff training
• Secure data storage and backup procedures

While we strive to protect your information, no internet transmission is completely secure. We cannot guarantee absolute security of your data.

6. Cookie Policy

Our website uses cookies to enhance your browsing experience. We use the following types of cookies:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used to deliver personalized content and advertisements

You can manage your cookie preferences through our cookie banner or your browser settings. For more information, please see our Cookie Policy.

7. Your Rights

Under Australian privacy law, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal obligations)
• Object to processing of your information for direct marketing
• Withdraw consent where processing is based on consent
• File a complaint with the Office of the Australian Information Commissioner

To exercise these rights, please contact us using the information provided below.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Specifically:

• Booking information: 7 years for tax and business records
• Marketing communications: Until you unsubscribe
• Website analytics: 26 months
• Customer feedback: 3 years unless deletion is requested

9. International Data Transfers

Some of our service providers may be located outside Australia. When we transfer your personal information overseas, we ensure appropriate safeguards are in place to protect your information in accordance with Australian privacy laws.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting a notice on our website or sending you an email. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

13. Complaints

If you believe we have not handled your personal information in accordance with this policy or privacy laws, you can lodge a complaint with us. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner:

Website: www.oaic.gov.au
Phone: 1300 363 992